Returns and Exchanges

We hope you love our product(s) that has been purchased, but if you are not, you can return or exchange any item within 14 days of receipt.

The products returned must be in perfect condition:

·         Unworn

·         Not altered

·         No animal hair

·         No make-up marks

·         Unwashed

·         No hand prints

Otherwise products cannot be accepted. 

Please provide us with your proof of purchase when returning an item:

·         Order number

·         Name and address of the purchaser

The customer is responsible for paying the return shipping costs. If exchanged, we will cover the cost of re-shipping the exchanged item to you, any more exchanges after that the customer will be charged for re-shipping.

Please send all returns by a reliable trackable service and retain proof of postage as we cannot be responsible for items that are lost in transit.

If you have received an incorrect or faulty item please email us (support@missyhollinsequestrian.com) with an image of the fault and we will get back to you as soon as possible with a suitable plan of action.

Please can all refunds be sent to our address:

37 Liverpool Road

Neston

Cheshire

United Kingdom

CH64 3RB