Returns and Exchanges

We hope you love our product(s) that has been purchased, but if you are not, you can return or exchange any item within 14 days of receipt.

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The products returned must be in perfect condition:

·         Unworn

·         Not altered

·         No animal hair

·         No make-up marks

·         Unwashed

·         No hand prints

Otherwise products cannot be accepted. 

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Please provide us with your proof of purchase when returning an item:

·         Order number

·         Name and address of the purchaser

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The customer is responsible for paying the return shipping costs. If exchanged, we will cover the cost of re-shipping the exchanged item to you, any more exchanges after that the customer will be charged for re-shipping.

Please send all returns by a reliable trackable service and retain proof of postage as we cannot be responsible for items that are lost in transit.

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If you have received an incorrect or faulty item please email us (support@missyhollinsequestrian.com) with an image of the fault and we will get back to you as soon as possible with a suitable plan of action.

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Please can all refunds be sent to our address:

37 Liverpool Road

Neston

Cheshire

United Kingdom

CH64 3RB